Privacy Policy

Effective 14 November 2026 · Version 2026-11-14

This policy explains how Apex Suite (ABN 59 454 317 679) (we, us) collects, uses, stores and shares personal information when you use our website and tools (the Service). We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

1. What we collect

• Account details: your name, email address, and, if you give them, your business name, ABN and phone number. Your password is stored only as a secure one-way hash; we can’t read it.
• Subscription and payment records: your plan, dates and amounts paid. Card details are collected and stored by our payment provider, Stripe. We never see or store your full card number.
• What you enter into the Tools: figures you type into calculators, and, if you save your work, the business details, customers, invoices, quotes, jobs and other records you keep in the Tools. Some Tools also keep a copy in your browser so they open quickly; signing out clears it.
• Your customers’ details: if you save customers in the Tools, you may give us their names, contact details and addresses. You are responsible for having a lawful reason to collect that information and for telling your customers how you handle it. We use it only to provide the Service to you.
• Accounts & Tax records (subscribers): the income and expenses your Tools report or you add, your GST settings, and any read-only links you make for your accountant or tax agent, including when each link was opened.
• Security and legal records: when you accepted our Terms and Disclaimer, sign-ins and account changes, including IP address, so we can keep your account secure and show what you agreed to.

We collect this information directly from you when you sign up, subscribe, or use the Tools. If you choose not to give us information we ask for, some parts of the Service may not work.

2. Cookies

We use one essential cookie to keep you signed in and to protect forms against misuse. We don’t use advertising or tracking cookies, and we don’t use third-party analytics.

3. How we use it

We use personal information to:

• run your account and the Tools, and save your work when you ask us to;
• process subscriptions and send account, billing and security emails;
• keep the Service secure and prevent misuse;
• respond to your questions and complaints;
• meet our legal obligations, including tax record-keeping; and
• only if you opt in, tell you about new tools and features. You can opt out at any time.

We don’t sell your personal information, and we don’t use your saved business data or your customers’ details for advertising.

Support access. To help you with a problem, fix a fault you’ve reported or keep the Service secure, an authorised member of our team can look up your account details, subscription and account history, and, where it’s needed, a copy of your saved records. They can’t see your password or sign in as you. Each time this happens it is recorded, and changes made to your account by our team appear in your account history, which is included when you download your data.

4. Artificial intelligence

We don’t send your account details, saved business records or your customers’ details to artificial intelligence (AI) services, and we don’t use them to train AI models. The Tools do not use automated decision-making to make decisions that significantly affect you. If we ever add features that change this, we will update this policy and tell you before they apply to your information.

5. Who we share it with

We share personal information only with service providers that help us run the Service, and only as needed for that purpose:

• Stripe processes subscription payments;
• our hosting provider stores the Service and its data;
• our email provider sends account and billing emails; and
• Google Fonts supplies the fonts used on our pages: your browser downloads them from Google, which receives your IP address and browser details. We don’t send Google anything about you or your account.

We may also disclose information where the law requires or allows it, for example to a court or regulator.

If you make an Accounts & Tax link for your accountant or tax agent, anyone who has that link can see your income, expenses and GST figures until the link expires or you turn it off. Only send it to people you trust.

6. Storing information overseas

Some of our service providers, including Stripe, Google and our email provider, may store or process information outside Australia, including in the United States. We choose providers that protect information to standards consistent with Australian privacy law.

7. Keeping it secure

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, change or disclosure. These include:

• encrypted (HTTPS) connections for the whole site;
• one-way hashed passwords and limits on repeated sign-in attempts;
• keeping each account’s data separate, so only you can see your saved work;
• protections against common web attacks, such as forged form submissions;
• leaving card details with Stripe, so we never hold them; and
• limiting access to our systems to the people who need it, with a second check (a code sent by email) before our support tools open, and a record of what is done with them.

No online service can be completely secure. Please use a strong password that you don’t use anywhere else, and sign out on shared computers.

8. If there is a data breach

If we become aware that personal information we hold may have been accessed or disclosed without permission, or lost, we will act quickly to contain it and assess the risk. If it is likely to cause you serious harm, we will tell you as soon as practicable and explain what happened and what you can do. Where the law requires it, we will also notify the Office of the Australian Information Commissioner (OAIC).

9. How long we keep it

We keep your information while your account is open. When you delete your account, we delete your saved work and account details, except for a record that you accepted our Terms. Payment records are kept by Stripe, as tax law requires. Copies in our backups are overwritten as the backups are replaced.

10. Access, correction and deletion

You can update your details on your Profile page, download your data from the Your Data page, and delete your account there too. You can also ask us for access to, or correction of, the personal information we hold about you by emailing support@apexsuite.com.au. We will respond within 30 days. If we refuse, we will tell you why.

11. Age

The Service is for people aged 18 and over. We don’t knowingly collect personal information from children.

12. Complaints

If you have a concern about how we handle your personal information, email support@apexsuite.com.au with the details. We will acknowledge it within 7 days and aim to resolve it within 30 days. If you aren’t satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Changes to this policy

We may update this policy as the Service or the law changes. The date and version at the top show when it last changed. If a change materially affects how we handle your information, we will email you before it takes effect.

14. Contact

Email support@apexsuite.com.au.